P&N Bank is thrilled to announce that according to the results of the latest Roy Morgan consumer survey we’ve got the most satisfied customers of any bank in Australia.
P&N Bank has been acknowledged by Roy Morgan as Australia’s Bank of the Month twice in a row, with scores for April and May of 94% and 93% respectively.
Roy Morgan’s customer satisfaction ratings are based on their single source survey of approximately 50,000 Australians annually – making it the world’s most comprehensive ongoing single source survey.
General Manager Customer Experience, Anna Pearce said that while P&N was delighted with the result it was taking nothing for granted.
“What really matters to us is that we deliver on our promise of providing service that puts our members at the centre of everything we do, every hour of every day.
“Being a customer-owned bank is what sets us apart from the big banks who ultimately need to focus on delivering profits for their shareholders.
Anna paid tribute to P&N’s dedicated staff who strive to not only meet but exceed the expectations of every member - whether it be over the phone, face-to-face, online or via their mobile device.
“Our focus on customer service and enriching the lives of our members goes well beyond our frontline staff, it’s embedded across the organisation as our core purpose.”
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