By P&N General Manager Member Experience, Anna Pearce
The needs of our members are our most important focus.
It was disappointing last year when we unexpectedly had to close our Booragoon branch and since that time we have been searching for a new location where the greatest number of members will benefit.
I'm very pleased to announce that we will be opening a new store in Stockland Bull Creek Shopping Centre, just off the freeway and close to Booragoon and surrounding southern suburbs.
Fit out is scheduled to start in June 2018, with the new store planned to open in July 2018.
We understand the past year has been difficult for those members inconvenienced by the lack of P&N presence in the southern suburbs. I can assure you that we're committed to supporting our members by providing modern, comfortable branches in convenient locations. We look forward to welcoming you to our new store, where you can expect to see the same familiar faces from our Booragoon Branch.
We recently conducted a review of our branch opening hours to ensure we're servicing our members when they need us most, as well as giving our branch teams the appropriate time to train and upskill.
In recent times, transaction numbers on Saturdays have been low, so we have made the decision to no longer open some of our branches on Saturday mornings.
Our branches in Joondalup, Maddington, Morley, Rockingham, Success, Warwick and Whitfords will continue to open on Saturday mornings from 9.00am to 12.00pm, if you need to visit a branch. Our Contact Centre is open from 9.00am to 5.00pm every Saturday to answer any account queries or to discuss other services. And P&N members can also use all major bank ATMs, free of charge.
There will also be a change to our branch opening hours on Mondays, Tuesdays, Wednesdays and Fridays. On these days branches will open at 9.30am (currently 9.00am). Branches will continue to open at 9.00am on Thursdays, one of our busiest days.
This change will allow our staff more time for training, to provide the best possible experience to our members.
These changes will become effective from Saturday 19 May 2018.
Monday: 9.30am - 5.00pm
Tuesday: 9.30am - 5.00pm
Wednesday: 9.30am - 5.00pm
Thursday: 9.00am - 5.00pm
Friday: 9.30am - 5.00pm
Joondalup, Maddington, Morley, Rockingham, Success, Warwick, Whitfords Branches
Saturday: 9.00am - 12.00pm
If you'd like more information, please call us on 13 25 77, chat to us or drop into any of our P&N branches.
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