BSB 806 015

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BSB 806 015

Branches opening status

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Other ways to bank

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Financial relief package

Changes to branch operations

Based on new indoor gathering limits, and social distancing requirements introduced by the State and Federal Governments we are making changes to the way that we conduct business in our branches. From Wednesday, 25 March the following measures will be implemented across all P&N branches:

  • Only five visitors will be allowed in our branches at any given time;
  • Once a branch reaches capacity the branch doors will be closed, and staff will allow members to enter once it is safe to do so; and
  • We require that you stay 1.5 metres away from everyone in the branch.

We appreciate members' understanding and patience during this time. Providing a safe branch environment is critical and we ask that members and visitors DO NOT attend any of our premises should they fall into any of the following categories: 

  • Returning international and domestic travellers who need to comply with the Federal and State Government’s 14-day self-isolation mandate;
  • Have symptoms associated with COVID-19; or
  • May have been in contact with someone who has been diagnosed with COVID-19.

We also urge our members to visit the Federal Government’s Health website or the WA State Government’s Health website for the latest information about the COVID-19 virus and its impacts in our areas.

Branch opening status

Belmont

 

Bull Creek

 

Bunbury

 

Innaloo

 

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Joondalup  
Maddington 

 

Mandurah

 

Midland

 

Morley  
Ocean Keys

 

Perth - St Georges

 

Perth - Kings Square

Branch will be closed until further notice. Your nearest open branch is Perth - St Georges Tce.

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Rockingham  
Success

 

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Warwick  
Whitfords

 

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Banking alternatives

To keep our staff and members safe we strongly recommend our members use alternative ways to complete common branch transactions in the coming weeks. These include:

 

Popular in branch transactions

Alternate options

Transfer funds either internally or externally to another bank

Internet Banking or Mobile App

Renewal or changes to a term deposit

SecureMail through Internet Banking or Contact Centre

Card management (lost, stolen, holds, change PIN)

Internet Banking, Mobile App or Contact Centre

International transactions

Internet Banking

Loan redraw

Internet Banking

Cash withdrawals

All major banks offer fee-free ATMs across Australia

 

If you are new to using Internet Banking or the Mobile App, please call our Contact Centre on 13 25 77 and our team will be able to assist you through the process.

In-branch cleaning

We have increased the cleaning regime of our branches effective this week and our teams will be ensuring to keep the branch environment safe for themselves and our members.

Our Staff

For the benefit of our workplace and branch environments, we have employed the following measures for staff in recent weeks:

  • Automatic 14-day self-isolation from the workplace of any staff member returning from international travel as mandated by the Federal Government.
  • All work-related air travel is now restricted as is attendance at conferences and large events.
  • A restriction on the number of staff who can attend meetings in person.
  • Self-declaration of planned international personal travel.
  • Mandatory isolation of any staff member presenting with COVID-19 related symptoms or for those who have been in contact with a person who has been positively diagnosed.
  • All staff have been reminded of appropriate hygiene measures to minimise the spread of this or any other illnesses.

Staying in touch

As always please call us on 13 25 77 if you have any questions or concerns. We are here to support all our members and staff through this uncertain time.

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