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We’re still here to help you
As we head into this 5-day lockdown we want to reassure all our members that as an essential service our Contact Centre will operate as normal from 8am-6pm Monday to Friday and 9am-5pm Saturday on 13 25 77.
Our branches remain open.
We strongly recommend that you stay at home as per the WA State Government mandate – however if you do need to visit a branch, we ask that you please wear a face mask and adhere to social distancing requirements.
Please see below some alternatives to in-branch transactions. Should you need any assistance, our Contact Centre team can guide you through:
|
Popular in branch transactions |
Alternate options |
|
Transfer funds either internally or externally to another bank |
Internet Banking or Mobile App |
|
Renewal or changes to a term deposit |
SecureMail through Internet Banking or Contact Centre |
|
Card management (lost, stolen, holds, change PIN) |
Internet Banking, Mobile App or Contact Centre |
|
International transactions |
Internet Banking |
|
Loan redraw |
Internet Banking |
|
Cash withdrawals |
All major banks offer fee-free ATMs across Australia |