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BSB 806 015

Online banking

Netlink online banking

Netlink is P&N Bank's online banking system, providing convenient and secure access to your accounts 24 hours a day and best of all it's free.

  • View and print account details and interest information
  • Pay bills with BPAY
  • e-statements (online statements) 
  • Receive bills online with BPAY View
  • Transfer funds between your P&N accounts or to an external account
  • View and search past transactions
  • Change address

Register for Netlink online banking

To register for Netlink, make an online enquiry, visit one of our branches or call us on 13 25 77 to speak to a Member Services Consultant.

Getting started with Netlink online banking

Using Netlink online banking for the first time, read our Netlink Starter's Guide.

Secure online banking

At P&N we take the issue of online security very seriously and have high level measures in place to protect P&N and our members from fraud. You can rest assured that Netlink online banking utilises the latest security features to ensure your transactions and personal details are safe.

Each time you log on to Netlink from the P&N website, you will notice that a small padlock appears on the bottom right of your screen. This is your assurance that you have logged onto a secure site that utilises online encryption.

Your Netlink accounts are also protected by your individual member number and password log on information. It is important that you keep this information strictly confidential.

The logon process for Netlink has an on-screen keyboard for entering your password. This method of password entry uses a higher order encryption and stops computer viruses recording your password to use in a fraudulent manner.

You can choose to use the same on-screen keyboard for external funds transfers as an additional level of protection. This function is optional and can only be activated by calling 13 25 77 or visiting a P&N branch.

In addition to our comprehensive security provisions, it is equally important for you to take an active role in protecting yourself and your home computer from fraud.

Our website offers further information on how to enhance your online security and protect your accounts and personal information. We recommend that you follow these guidelines to reduce your risk of online fraud. In the unlikely event that you become a victim of internet banking fraud, through no fault of your own, we guarantee to cover the entire loss and refund any missing monies to your accounts as soon as possible. You must however ensure you comply with our Online Banking Terms & Conditions at all times.

If you suspect that the security of your accounts has been breached, please contact P&N immediately on 13 25 77.

Troubleshooting

If you have a question about Netlink online banking, or are experiencing problems using the system, please view our Netlink Frequently Asked Questions on the How to page of this site.

If you are still having trouble after viewing the FAQs, please contact us for assistance on 13 25 77 or initiate a Web Chat session. 

MiLink mobile banking

MiLink mobile banking gives you the functionality of Netlink online banking through your mobile phone and best of all it's free!

  • Check your account balance and recent transactions
  • Pay bills with BPAY
  • Transfer funds between your P&N accounts or to an external account

Register for MiLink mobile banking

If you are an existing Netlink online banking user you are already registered for online banking and can use MiLink mobile banking using your P&N member number and online banking password.

If you do not currently use Netlink online banking, contact us 13 25 77 or visit your nearest branch, where we'll be able to assist you with the registration process.

To access MiLink mobile banking, simply type in the website address of http://milink.pnbank.com.au on your mobile phone.

Once you have accessed the site on your mobile and the login page appears, you can bookmark (or save in your 'Favourites' list), for ready access in the future.

Troubleshooting

If you have a question about MiLink mobile banking, or are experiencing problems using the system, please view our MiLink Frequently Asked Questions. If you are still having trouble after viewing the FAQs, please contact us for assistance on 13 25 77 or initiate a Web Chat session.

e-statements

e-Statements are a PDF file version of your account statement, easily accessed online through Netlink online banking. When you register to receive a statement online, you'll no longer receive paper statements.

Some benefits include:

  • You’ll be doing your part to reduce paper and help the environment
  • You can access your statements 24/7 and print them as you need
  • Easier filing and access to your transaction history
  • Up to seven years of statements are stored, from date of registration
  • Greater security in having your statements held in a secure, single location
  • You’ll receive an email alert when a new online statement is available
  • Online statements are also legitimate documents with Centrelink and the Australian Tax Office

The statement cycle is the same whether you receive your statements online or in hard copy form in the mail. Different accounts have different statement cycles.

Credit Card & Overdrafts – receive monthly statements
VISA Debit Card Holders – receive a statement quarterly
All other accounts receive a statement six-monthly in July and January

Register for e-Statements

You can sign up for e-Statements by logging in to Netlink online banking, selecting e-Statements from the left menu and then click on the registration button. Once you have read the terms and conditions, click on the tick box and then click on activate statements.

Alternatively you can contact us on 13 25 77 between 8am and 6pm Monday to Friday and 9am and 5pm on Saturday or visit your local P&N branch who can assist you further.

Troubleshooting

If you find you are having trouble viewing e-Statements you could be using an outdated internet browser. To get around this issue, upgrade your internet browser to the latest version or try a different web browser entirely like Chrome or Firefox.

If you are still experiencing issues, please call our contact centre on 13 25 77 between 8am and 6pm Monday to Friday and 9am and 5pm on Saturday. Alternatively, you may also visit your local branch who can assist you further.

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