BSB 806 015

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BSB 806 015

Internet banking FAQs

Frequently asked questions

  • How do I register for Internet Banking?

    To register for Internet Banking, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

    For more information please read our Internet Banking User Guide

  • What is the maximum Pay Anyone limit?

    The maximum you can transfer to an External Financial Institution (also known as Pay Anyone) via our Mobile Banking App or Internet banking is $5,000.00 per day. 

    To increase your Internet Banking Transfer/Pay limit, log in to Internet banking and go to  Settings > Transaction Limits

  • What is the BPAY transfer limit?
    The minimum and maximum BPAY limits are as follows; 
     
    Minimum  BPAY Amount
    Each BPAY biller defines their own minimum amount. If you receive the following error through Internet banking "The amount specified is less than the allowed biller minimum" please contact the biller to enquire about alternative options for your payment. 
     
    Maximum BPAY Amount
    The maximum BPAY amount is $10,000.00 per day. 
     
     
     
     
     
     
     
     
     
     
     
     
     
  • Where is my transaction history?

    Your transaction history is available in both our mobile banking app and internet banking service.

    Mobile Banking App
    In the Mobile Banking App your account transactions are found under the 'Accounts' option. Use the drop down list to change your accounts and view the account transaction history. 

    Internet Banking
    In Internet Banking your account transactions are found under the Accounts > Transaction History option.  Use the drop down list to change your accounts and view the account transaction history. By default the last 30 days of transactions are displayed. To view more transactions use the 'Show' drop down options and select the required number of days.

    Please see our Internet Banking Guide.

  • How do I send money to an external account?

    You can send money to another Bank or Financial Institution in Australia via our Mobile Banking App or Internet Banking. 

    Mobile Banking App
    Log in to our Mobile Banking App and select the "Pay Anyone" option from the "Pay" menu 

    Internet banking
    Log in to Internet Banking and go to Transfer/Pay > Pay Anyone
     
    To transfer funds to a customer of another financial institution, you will need:

    • The recipient bank’s BSB number
    • The recipient’s account number
    • The recipient’s account name (the name of the person or business you are transferring to) 

    Remember, all transfers between different financial institutions take between 24-48 business hours. Make sure you allow enough time for the funds to arrive when the recipient needs them.

    For more information please read our Internet Banking User Guide

  • What are eStatements?

    e-Statements are a PDF version of your bank account statement, accessed via through Internet banking.  Once registered for e-statements you will no longer receive paper statements, however you can change your preferences anytime. 
     
    e-Statements are provided for free and we will send you an email when a new e-statement is available for viewing.

  • How do I increase my Internet Banking transfer limit?

    To increase your Internet Banking Transfer/Pay limit, log in to Internet banking and go to  Settings > Transaction Limits.  Your request will be sent to our consultants who will process your request within 4 working hours and then send you a notification when your increase has been processed.

  • How do I rename my account?

    You can personalise the the name of your account to appear in Internet Banking and the Mobile App which can help with budgeting and managing your expenses. e.g. Holiday account, Rent or Bills.

    Log in to Internet Banking and go to Settings then Account preferences. Under Preferred account name select the account you wish to change, update the account to a name that suits and remember to save your changes. 

    To revert a customised account name simply delete the set preferred account name and it will default back to the original product name.

  • How do I change my Internet Banking password?

    If you know your existing your existing Internet Banking password you can change it via Internet banking, go to Settings > Change Password.

    If you have forgotten your password you can reset it online. Please see How do I reset my Internet banking password. 

    If you need more help, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

     

  • What is a Security Password?

    A security password is an alpha-numeric code that you use to authorise Internet banking transactions when Secure SMS is not an option. This may be if you are travelling overseas or have lost your mobile phone and unable to receive SMS messages. 

    To set up a security password, first you'll need to deregister from Secure SMS by going to Services > Deregister Secure SMS. Next go to Services > Register Security Password to create your new Security Password.

    If you would like assistance to set up your Security Password please call 13 25 77 (+61 8 9219 7609 from overseas) between 8am and 6pm WST Monday to Friday and 9am and 5pm WST Saturdays.

    You may also be interested in: 
    I have forgotten my security password
    Why do I need to use Secure SMS
     

  • How do I delete a saved payee?

    You can delete a saved payee or favourite when you log in to Internet Banking and go to Transfer/Pay section. Find the payee or biller in your list, click on the ellipsis (...) and then click on delete.

    For more information please read our Internet Banking User Guide.

  • Where can I find my interest details?

    You can easily find out how much interest you have paid or earned via our Mobile Banking App or Internet Banking Banking Service. The amount of interest for the previous and current financial year will be displayed as well as any Tax withheld.

    Mobile Banking App
    Navigate to Accounts and select the account you want the information for, then select the info 'i' icon. 

    Internet banking
    Log in to Internet banking and go to Account > Interest details.  

    For more information please read our Internet Banking User Guide.

  • Can I open an account online?

    Yes, a number of our accounts can be opened online. 

    If you are an existing member, you can open a select number accounts and term deposits via our App or Internet Banking, simply Log In and select Apply from the menu option.  

    Otherwise, head over to our Products & Services page and click on a product with an 'Apply now' button and you will be guided through the process. 

    For accounts that can't be opened online,  please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

  • How do I register for eStatements?

    To register for eStatements, log in to Internet Banking and go to Services > Manage eStatements. Select the option Register for eStatements, review and accept the terms and conditions.
     
    To view your current and all previous statements go to Services > View eStatements. 

    For more information read our Internet Banking User guide.

  • Can I reorder the way my accounts are presented?

    Yes, you can reorder the way your accounts are presented in both our Mobile App and Internet Banking. 

    Mobile Banking App
    Within the accounts page select Edit on top of the page and then you can drag and drop accounts in order of preference.

    Internet Banking
    Go to Settings > Reorder accounts. Drag and drop your accounts to how you would like them displayed then Save your changes.

    For more information please read our Internet Banking User Guide.

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