BSB 806 015

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BSB 806 015

Mobile app FAQs

Frequently asked questions

  • What is the P&N Bank Mobile App?

    Our Mobile Banking App offers fast access to your accounts, making banking on the go easier and allowing you to do your banking anywhere at any time.

  • How do I register the Mobile App?

    Our Mobile App requires the following fields to be completed for registration. 

    • Member number - This is your P&N Bank member number.
    • Password - This is your current Internet Banking password
    • Device name - This is what you would like to call your device e.g. 'My Phone'
    • PIN - Choose a new 4-digit PIN
    • Confirm PIN - Enter the same PIN as above 

    *Use Touch ID/use fingerprints to log in - If your device has this enabled and a fingerprint saved you can select this to use your fingerprint to login to the app instead of the aforementioned PIN. 

     

     

  • How do I download the Mobile App?

    iOS
    For iPhone and iPad users, you can download our Mobile App from the Apple Store.

    Android
    You can download our Mobile App through the Google Play store.

  • What are the minimum requirements to use the Mobile App?

    Minimum requirements for installing the P&N Bank App are available in the each respective store where you download the app, but are also available via our mobile app information page.

  • What can I do in the Mobile App?

    Our Mobile App provides all the basic functionality of Internet Banking at your fingertips;

    • Login with PIN or bio-metrics
    • Check your balances and transaction history
    • Transfer funds between your own accounts
    • Pay another bank or financial institution within Australia or around the world
    • Pay bills using BPAY
    • Schedule and delete future payments
    • View eStatements
    • Manage your card settings including PIN change and card controls
    • Request credit card limit reduction or cancellation
    • Report lost or stolen cards and get a digital replacement instantly
    • Manage your contact details
  • How do I log in and log out of the Mobile App?

    Logging in
    Our Mobile App is very intuitive, any action requiring you to log in will prompt you to enter your PIN.

    Logging out
    To log out simply tap the security padlock icon in the top right of the header bar and confirm log out.

  • Can I reorder the way my accounts are presented?

    Yes, you can reorder the way your accounts are presented in both our Mobile App and Internet Banking. 

    Mobile Banking App
    Within the accounts page select Edit on top of the page and then you can drag and drop accounts in order of preference.

    Internet Banking
    Go to Settings > Reorder accounts. Drag and drop your accounts to how you would like them displayed then Save your changes.

    For more information please read our Internet Banking User Guide.

  • I received an error message when registering the app, what does it mean?

    Here's a basic troubleshooting guide for our Mobile Banking App:

    Access is Denied
    Ensure your password and member number have been entered correctly

    Invalid PIN
    Ensure you are not using common or sequential numbers patterns such as 1111 or 1234

    The request has specified invalid data
    Ensure the device name does not have any special characters entered (includes auto corrected text)

     

    Should you need more help or require further information, please call us on 13 25 77 and one of our friendly team will be happy to assist.

  • How do I increase my transfer limit within the Mobile App?

    To increase your transfer limit, log in to the P&N Bank App and go to Settings > Transaction Limits. Your request will be sent to our consultants who will process your request within 4 business hours and then send you a notification when your increase has been processed.

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