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If you have a Security Password set up and you forget it, please call 13 25 77 (+61 8 9219 7609 from overseas) between 8am and 6pm WST Monday to Friday or 9am and 5pm WST Saturday.

We strongly recommend that if you have a mobile phone you set up Secure SMS as your regular second factor authentication for internet banking. To register for Secure SMS go to Services > Register Secure SMS.