BSB 806 015

To give you the best possible experience, this site uses cookies. Learn more about cookies.

×
BSB 806 015

Frequently Asked Questions

General

Most popular questions...

More questions...

  • How do I close my account

    If you wish to close your account or resign your membership, please call 13 25 77 or visit your local branch and one of our friendly team will be able to assist.

  • How do I update my regular payments?

    The way you update your scheduled payments depends on the type of scheduled payment you have. 

    Scheduled internet banking transfers
    If you have set up the scheduled transfer via Internet Banking, then you can edit or delete these by going to Transfer/Pay > Scheduled Payments. To see more information, or make a change to a current payment, click on the ellipsis (…) on the right. For more information please read our Internet Banking User Guide.

    Transfers created by P&N Bank
    For transfers that have been created by P&N Bank on your behalf, such as interest only mortgage repayments, you will only be able to view these in Internet Banking.  To edit or delete these payments you will need to call us  on 13 25 77, or visit a branch during normal business hours.

    Direct Debit
    If you need to amend a direct debit, you'll need to fill in the Direct Debit Alteration/Cancellation form and return it to us. 

     

  • How do I change my name?

    If you change your name, you will need take the following documents into your local branch to get your account details updated

    1. Completed Change Account Name / Title of Account Authority Form
    2. Official name change documentation (call us to clarify which documents will be required)
    3. If you cannot attend a branch, then you also need to download the Certification Form for an acceptable referee to certify documents on our behalf and return these to us.

    If you need more help, please call 13 25 77 and one of our friendly team will be happy to assist.

  • What is P&N Banks biller code?

    Our BPAY biller code is 69427

  • What is the cost of a bank cheque and how much notice is needed for one to be drawn up?

    A Bank cheque can be organised on the same day as it is requested. We do not need to be notified in advance.

    Please review our Fees & Charges for the costs associated with this service. 

    If you need more help, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

  • How do I add my partner's name to my account?

    If you wish to have an account in joint names, then you will need to apply for a brand new account together

    Alternatively, you can authorise another party to operate your account, this is called an "Authority to Operate" however the account ownership will remain unchanged.

    If you need more help, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist.

  • When are you open?

    Our Mobile Banking App and Internet Banking Services are available 24/7.

    Our Contact Centre can be reached on 13 25 77 from 8am-6pm week days and 9am-5pm on Saturdays WST.

    All our branches are open 9am-5pm on week days and 9am-12pm on Saturdays WST (except our Perth branches which are not open on Saturdays).

    Please see Contact Us for all the ways to get in touch with us. 

  • How do I submit supporting docs for my loan application?
  • What fees and charges are applicable to my account?

    Different fees and charges are applicable to different types of accounts. 

    You can find more information on our fees and charges info page. These should be read in conjunction with the fees and charges specified for the product on their individual product pages.

    Alternatively, please call 13 25 77 or visit your local branch and one of our friendly team will be happy to assist

  • What is VISA's Zero Liability?

    VISA’s Zero Liability policy means that you won’t be held responsible for fraudulent charges or unauthorised purchases made with your card or account information. This means you can use your card to shop with total confidence, as you will always be protected against unauthorised use.

    * Visa's Zero Liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify their issuer promptly of any unauthorised Visa use. 

  • Where do I send completed forms?

    Completed forms can be returned to us in the following ways:

    • Secure Mail: If you are an existing P&N member you can use Secure Mail, accessed via Internet Banking, Services > Secure Mail
    • Post: PO Box 8609, Perth BC WA 6849
    • In person: to one of our branches
  • Where can I find the application forms on your website?

    Our forms are located on our website.

    Alternatively, you can apply for a range of accounts online. Simply go to the page of the account you are interested in and click on the 'Apply now' button. 

  • How to apply for Authority to Operate?

    You may nominate and authorise a Third Party to operate on your savings account(s). If the nominated party is not an existing Member of P&N Bank we will need to confirm their identity, and they will be required to become a Member of P&N Bank. All transactions on your account authorised by the Third Party will be treated as having been authorised by you. You will be responsible for these transactions.

    To authorise a Third Party to operate on your account, please complete the Account Authority Request Form

    Forms can be returned to us in the following ways:

    • Secure Mail: If you are an existing P&N member you can use Secure Mail, accessed via Internet Banking, Services > Secure Mail
    • Post: PO Box 8609, Perth BC WA 6849
    • In person: to one of our branches
  • How do I apply for an account?

    To open an account with us, you must be a member of P&N Bank. As a member you will be able to vote and have a say in the future direction and growth of our company, as well as attend our Annual General Meetings.

    You can open your membership by applying for an everyday or savings account online today. Alternatively visit one of our branches or call  13 25 77 for more information.

  • How do I stop a BPAY payment?

    To reverse a BPAY payment you will need to fill out an EFT Transaction Enquiry/Complaint Form and return it to us.

    Forms can be returned to us in the following ways:

    Secure Mail: If you are an existing P&N member you can use Secure Mail, accessed via Internet Banking, Services > Secure Mail
    Post: PO Box 8609, Perth BC WA 6849
    In person: to one of our branches

We'd like to use your current location

For a more localised experience please enter your location below...

×

Set your location for a more localised experience.

×