Security
Get the facts about the latest P&N Bank security features and policies. Find out how we can help you safeguard your account
BSB 806 015
Download our app for an even better mobile banking experience
COVID-19 financial relief package View details
Security & Alerts
COVID-19 financial relief package
24 Mar 2020 12:00 AM
Released
24 Mar, 2020, 12:00AM
Have you been financially impacted by COVID-19?
We have established a number of options to assist our members facing financial difficulties and challenging circumstances.
The latest updates and ways that we can help can be found here
How to Stay Safe Online
Be aware of scams
These days scammers are becoming very sophisticated, particularly when it comes to online activity. It's important to stay up to date with the latest scams such as SMS phishing, email phishing and telephone scams soliciting your personal and banking information.
Find out more about these common banking scams here. Alternatively you can visit the Scamwatch website for the latest information.
Bank safely online
To protect your accounts and personal information, it's important you know how to protect yourself. Here's some precautions you can take while using online banking.
- Don't choose online banking passwords that are easy to guess, such as your name or birth date.
- Never tell anyone your log on information.
- Change your online banking password regularly.
- We will never ask you for login or account details via email
- Always log on to Internet banking via the P&N website.
- Never log in to Internet Banking via a direct link from an email or third party website
- Never leave an online banking session unattended.
- Always log out properly.
Bank safely when using mobile apps
Here are a few more things you should to remember to stay safe when banking via mobile apps:
- Never download apps from third party sites or from links in emails, social media, text messages or websites.
- When downloading an app, pay attention to the number of downloads, ratings and reviews. If there are few reviews and all of them have 5-star ratings without any comments, there's a chance the reviews are fake.
- If you believe you have downloaded a fake app you should uninstall it and contact the company in question immediately.
- Use legitimate app stores such as Google Play for Android or Apple’s App Store.
- Don’t keep your member number and password with on your phone.
- For security, your mobile session will close after a period of inactivity. To begin another session, simply log in again.
- Make sure you exit the app, or lock your phone when you’re finished.
- Get in touch with us immediately if you’ve lost your mobile device or you think someone may know your login details.
Read more about security and fraud protection here.