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Security & Alerts


Phone porting scam

26 Jun 2017 1:00 PM


26 Jun, 2017, 1:00PM

Phone Porting Scam

P&N encourages all our members to stay safe online by staying up to date with the latest scams and our security recommendations.

A phone porting scam has recently been mentioned in the media that involves identity fraud where a fraudster illegally ports a person's mobile phone number to another telco from their own.

This occurs when a fraudster who has stolen your identity convinces your telco to port your mobile number to another telco.  The fraudster then takes over your mobile phone number and, potentially has access to your personal details, such as bank accounts. All the while, you can be unaware that your mobile number has been moved.

While there a complex series of steps required for the fraudster to complete the scam, if you suspect that you have encountered a scam, or if you find a transaction on your statements that isn't your own, please contact P&N on 13 25 77.

It is important to take an active role in preventing and combatting fraud.

How to Stay Safe Online

Be aware of scams

These days scammers are becoming very sophisticated, particularly when it comes to online activity. It's important to stay up to date with the latest scams such as SMS phishing, email phishing and telephone scams soliciting your personal and banking information.

You can read more about these types of scams here or by visiting the scamwatch website for the latest information.

Bank safely online

To protect your accounts and personal information, it's important you know how to protect yourself. Here's some precautions you can take while using online banking.

  • Don't choose online banking passwords that are easy to guess, such as your name or birth date.
  • Never tell anyone your log on information.
  • Change your online banking password regularly.
  • We will never ask you for login or account details via email
  • Always log on to Internet banking via the P&N website.
  • Never log in to Internet Banking via a direct link from an email or third party website
  • Never leave an online banking session unattended.
  • Always log out properly.

Bank safely when using mobile apps

Here are a few more things you should to remember to stay safewhen banking via ausing mobile apps:

  • Don’t keep your member number and password with on your phone
  • For security, your mobile session will close after a period of inactivity. To begin another session, simply log in again
  • Make sure you exit the app, or lock your phone when you’re finished
  • For security, your mobile session will close after a period of inactivity. To begin another session, simply log in again
  • Get in touch with us immediately if you’ve lost your mobile device or you think someone may know your login details.

Read more about Security and fraud protection here.

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Get the facts about the latest P&N Bank security features and policies. Find out how we can help you safeguard your account

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