BSB 806 015

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BSB 806 015

Security & Alerts


Telephone scam - banking

6 Jan 2017 9:00 AM


6 Jan, 2017, 9:00AM

Members should be aware that telephone scams are on the rise. A common telephone scam is where a scammer calls and claims to be from your bank. They may ask you for personal banking details or claim that incorrect funds have been transferred into your account and you need to make a wire transfer to send the funds back.

Please be aware that P&N will never ask for you to transfer money to correct an error.

If you receive a call from someone claiming to be a P&N employee and it sounds unusual, please don't provide any banking or personal information. Ask for their name, hang up and call back via our contact centre on 13 25 77.

If you think you have been scammed and provided the scammer with your banking details, please contact us immediately.

For more information on telephone scams, visit the Scamwatch website.

SMS Phishing Attacks

4 Nov 2016 3:00 PM


4 Nov, 2016, 3:00PM

Members should be aware of a significant increase in branded SMS phishing attacks targeting banking customers in Australia.

The Australian Communications and Media Authority (ACMA) indicates the attacks are being carried out by organised syndicates that have been consistently targeting major banks over recent months.

What is SMS phishing?

SMS phishing is an alternative form of the more commonly known email phishing, which uses an SMS message to deliver an attachment or link to the victims device.

The recent cases all follow a similar pattern:

  • The SMS contained a link to a fake URL containing the organisation's name
  • Clicking on the link takes the victim to a website which looks like the organisation's mobile banking App
  • The customer is required to enter their online banking username/ID and password
  • They are then directed to a further 'verification' site where they were asked to input all card details, including VbV verification information

These organisation are very clever in that these fake web sites and Apps look very much like genuine sites including the bank name and branding.

Members are reminded that P&N Bank will never send an email or SMS including  a link directing you to login or requesting you to enter your personal or Internet Banking details.

Members are also reminded they should only download from approved sites 

For more information about online security visit the Stay Smart online website.

Banking safely online

To protect your accounts and personal information, it's important you know how to protect yourself. Here's some precautions you can take to protect your own information while using Internet Banking:

  • Do not choose online banking passwords that are easy to guess, such as your name or birth date.
  • Never tell anyone your log on information.
  • Change your online banking password regularly.
  • We will never ask you for login or account details via email
  • Never log in to Internet banking via a direct link from an email or third party website
  • Always log on to Internet banking via the P&N website.
  • Never leave an online banking session unattended.
  • Always log out properly.

When using the P&N Mobile App

Here are a few things you should remember to stay safe using mobile apps:

  • Don’t keep your member number and password with your phone
  • For security, your mobile session will close after a period of inactivity. To begin another session, simply log in again
  • Make sure you exit the app, or lock your phone when you’re finished
  • Get in touch with us immediately if you’ve lost your mobile device or you think someone may know your login details.

Read more about Security and fraud protection here.

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Get the facts about the latest P&N Bank security features and policies. Find out how we can help you safeguard your account

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