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BSB 806 015

Security & Alerts

 

Email Scam Alert

11 Apr 2017 11:00 AM

Released

11 Apr, 2017, 11:00AM

Important Scam Alert

P&N is aware that some people may have received a SCAM email asking for personal information. Please disregard and delete this email immediately and do not click on the link/download the form. Clicking on the link may lead to malicious software being installed on your device which could compromise your security.

P&N Bank will never ask you to supply your personal information via an unsecure email attachment or to ever provide your Internet Banking login details. 

If you have provided this information please reset your password immediately under the Settings option once logged in, if you have any difficulty changing your password online please contact us on 13 25 77 or visit any P&N Bank branch.

As a precaution, we also suggest running anti-virus/malware checks on your device.

If you think you are a victim of identity theft we also suggest reporting the matter to the Australian Cybercrime Online Reporting Network (ACORN) and your local police.

Please read the Security information on our website and the Government's Stay Smart Online website for tips to stay safe online.

Banking safely online

To protect your accounts and personal information, it's important you know how to protect yourself. Here's some precautions you can take to protect your own information while using Internet Banking.

  • Be aware of online scams such as SMS Phishing and Telephone banking attacks.
  • Do not choose online banking passwords that are easy to guess, such as your name or birth date.
  • Never tell anyone your log on information.
  • Change your online banking password regularly.
  • We will never ask you for login or account details via email
  • Never log in to Internet banking via a direct link from an email or third party website
  • Always log on to Internet banking via the P&N website.
  • Never leave an online banking session unattended.
  • Always log out properly.

When using the P&N Mobile App

Here are a few things you should remember to stay safe using mobile apps:

  • Don’t keep your member number and password with your phone
  • For security, your mobile session will close after a period of inactivity. To begin another session, simply log in again
  • Make sure you exit the app, or lock your phone when you’re finished
  • Get in touch with us immediately if you’ve lost your mobile device or you think someone may know your login details.

Read more about Security and fraud protection here.

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