Application for Hardship Assistance
If you are unable to repay your home loan, we are here to help.
This application will be subject to a credit assessment, and you will need to provide supporting documentation to assist us in assessing your application.
Please complete the form below if your require repayment assistance with your home loan or investment loan. The information provided by you in this form will be reviewed by our Credit Management team who will contact you to discuss your situation.
If you are in advance of your scheduled loan repayments or have the ability to access your offset account, you can draw these funds at no cost.
In order to facilitate our assessment, please send the following documentation (where available) to [email protected], as soon as possible. The sooner we receive these, the sooner we can begin working with you on the right solution for your situation.
Please include your member number, name and "Application for Hardship Assistance", in the subject line:
Please remove or mask any TFN numbers in the documents before sending.
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