How to stay safe and secure online

We all know that protecting personal information and staying safe online is an absolute must. Though keeping up to date with the latest recommended security measures or scam warnings can, at times, be confusing.

There are however some basic steps to follow to safeguard your important online information.

The power of passwords

Passwords are crucial to keep your details private online.

There are a few key things to remember when it comes to online passwords:

  • Don’t be obvious – other than giving the old ‘password123’ a miss, make sure you avoid using your birthday, phone numbers or name as your password.
  • Combo mix – no we aren’t talking popcorn and a choc-top here, use a combination of symbols, numbers and uppercase letters to give a password that extra layer of complexity.
  • The more the merrier – much like a favourite child you shouldn’t have just one…different passwords for each site is the way to go.
  • Shut the window – you wouldn’t leave your front door wide open when you’re out, the same goes for logging out and closing sites that have your personal details.
  • Change it up – it is best to change your online banking and other important passwords regularly.


Be scam smart
Every week on the news there's a new scam warning or a story of someone falling victim to identity theft.

Beyond keeping up with the latest warnings, there are a couple of things to look out for to protect your online information:

  • Phoney phone calls – common scams include callers claiming to be from your bank and asking for banking details, or stating that incorrect funds have been transferred into your account. P&N will never ask for you to transfer money to correct an error.
  • Suspicious SMS - an alternative to the more common email scams, SMS phishing uses an SMS to deliver an attachment or link to the victims device. P&N Bank will never send an email or SMS including a link directing you to login or requesting you to enter your account details.

Mobile security

Mobile technology is ever advancing, as is the ability to manage banking via apps and pay for things using a smart phone. But with this comes a range of new risks.

Here's what to remember to stay safe using mobile banking apps:

  • Don’t make it easy - never keep your member number and password with your phone or even stored in your phone as a note.
  • Lock up - make sure you exit the app or lock your phone when you’re finished banking. Your mobile session will also automatcially close after a period of inactivity.
  • Keep us informed - get in touch with P&N Bank immediately if you’ve lost your mobile device or you think someone may know your login details.

At P&N Bank, we take your security seriously. If you would like to find out more please our read our latest security alerts page.

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