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Our commitment to accessibility

In our diverse WA community, there are so many people with different needs when it comes to using websites – so we’ve prioritised making our website an inclusive experience for all. We’ve made lots of improvements to make it easier for people with visual, hearing, motor, and cognitive difficulties (including neurodiverse conditions) to use our website.

We are continually improving our website and apps with the aim to achieve full Web Content Accessibility Guidelines 2.0 AA compliance. 

With the help of a new accessibility menu, our website visitors can now increase the font size, change colours on web pages and choose to read text in 55 different languages! 

National relay service

If you are deaf, hard of hearing, or have a speech communication difficulty please contact the National Relay Service (NRS).

Translation services

If English is not your first language and using a translator would help make banking easier, we offer a free and on-demand translation service to help you speak with us. When calling or visiting a branch, please let a team member know if an interpreter would be helpful and the language you would prefer to use.