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Get in touch

Business hours

Our business hours are:

8am to 6pm Monday to Friday
9am to 5pm Saturday

All times are AWST (GMT +8).

General enquiries

During business hours

13 25 77
+61 8 9219 7609 (from overseas)

Lost or stolen cards

During business hours

13 25 77 
+61 8 9219 7609 (from overseas)

After hours

1800 648 027 
+61 2 8299 9101 (from overseas)

Lost or stolen cards can also be reported and replaced 24/7 using internet banking or our mobile app. Once logged in, select 'Manage cards' and follow the prompts.

Card fraud

During business hours

13 25 77
+61 2 8299 9534 (from overseas)

After hours

1300 705 750
+61 2 8299 9534 (from overseas)

Financial hardship

You aren’t alone, and we're here to help. If you're struggling financially and need ongoing assistance, or are worried about meeting your monthly repayments with P&N Bank, please contact our Credit Management team on 1300 591 276.

Scams & fraud

While we have security measures in place to help protect you from online fraud, it’s important to stay alert. If you notice a suspicious transaction on your account or think your security has been compromised, please contact us immediately.

Have some feedback?

Your feedback is welcomed and valued - it helps us grow! We love hearing about it when you've had a positive experience, and we're equally as eager to hear from you if your expectations haven't been met so that we can improve.

National relay service

If you are deaf, hard of hearing, or have a speech communication difficulty please contact the National Relay Service (NRS).

Translation services

If English is not your first language and using a translator would help make banking easier, we offer a free and on-demand translation service to help you speak with us. When calling or visiting a branch, please let a team member know if an interpreter would be helpful and the language you would prefer to use.

Secure messaging

Have a question, need assistance, or want to send us a document? Secure messaging using internet banking or our mobile app is the way to go. Send us a message and our team will reply during business hours, and you’ll be able to see their response the next time you log in.

To message us using our digital banking channels:

  1. Log in to internet banking.
  2. Go to the Services menu.
  3. Select Secure Mail.

In the mobile app, log in and you’ll find it under ‘Contact us’ in the main menu. It’s a secure way to get in touch with us, and we're here to help every step of the way.

Other ways to get in touch

The options don’t end there – we have even more ways to stay in the know or reach out to us.

Stay connected

We're social. Come join us!

Write to us

When you’ve got something to send to us, you can go old-school with snail mail.

Postal address:
PO Box 8609

Find a branch

In an ever-growing digital world, sometimes you want to see a friendly face in person. Pop into any of our branches and find out more about banking with WA’s largest customer-owned bank.

For the safety and privacy of our staff, customers and visitors, no cameras or recording is allowed in P&N Bank branches.