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P&N Bank has high level security measures in place to ensure your accounts and personal information are protected from unauthorised access. It is also important for you to be aware of fraud and how to protect your information and accounts. So we've pulled together tips for enhancing your security along with information about common scams and how to avoid them.


Please note: P&N Bank will never perform unsolicited phone calls asking you to confirm your account details such as your account number, current balance or internet banking security password.

We will occasionally contact you to inform you of our products and services that we think may be of interest to you, at which time, we may be required to identify you, to ensure that we do not disclose personal information. If you are concerned about the legitimacy of a phone call you have received, please ask the consultant for their name and advise you will call them back via our contact centre on 13 25 77. This will ensure you are speaking to P&N Bank directly and not an individual attempting to gain your account information.

Scams

Learn what type of scams are out there, and how you can protect yourself from them.

Stay safe online

It's important to stay up to date with the latest scams soliciting your personal information.

Secure transactions

Tips on card security, transaction monitoring and how you're protected with Visa Secure.

Protect your personal information

  • Check your bank statements to ensure all transactions displayed are your own.
  • Store all your personal information (eg. bank statements, cheque books, passport, utility bills, tax records) in a secure place.
  • Put a lock on your letterbox.
  • When disposing of personal documents, make sure you shred or tear them up.
  • Cancel all unused or dormant bank accounts.
  • Never provide your bank account details or other personal information in response to an unsolicited phone call or email.
  • Never pre-sign cheques and always cross them 'not negotiable'.

If you have concerns about someone potentially obtaining credit in your name, Equifax provide a free credit report service.

Get your free credit report 

Industry links

The Australian Cyber Security Centre (ACSC) leads the Australian Government’s efforts to improve cyber security. Keep up-to-date with current threats, find the latest cyber security reports and statistics, and report any scam activity you have been affected by.
www.cyber.gov.au

More information about protecting your financial identity.
Australian Banking Association - Security, fraud and scams

Protect yourself from online scams and attacks – Microsoft provides great tips on how to protect your computer, protect yourself and protect your family.
www.microsoft.com/

Scamwatch provides information on how to recognise, avoid and report scams. This is a government run website and it is run by the Australian Competition and Consumer Commission (ACCC). 
www.scamwatch.gov.au

The Australian High Tech Crime Centre is a Federal Police branch, providing a nationally coordinated approach to technology enabled crime (e.g. internet banking fraud and phishing). 
www.afp.gov.au

Regularly review your credit file with the credit reporting bureau. This will enable you to check that your identity have not been used without your knowledge.
www.mycreditfile.com.au

For financial tips and safety checks on investment and superannuation proposals please visit the Australian Securities and Investments Commission (ASIC) website.
www.moneysmart.gov.au

Common scams

Scams take many different forms. Find out more about some common scams, and what you should look out for.

Stay safe online

There are several things you can do to ensure you keep your personal information safe when you’re using the internet.

Simple steps to avoid being scammed

As scammers become more and more sophisticated, unfortunately more Australians are falling victim to clever scams.