WA’s P&N Bank has been awarded the Most Recommended Customer-owned Bank 2020 at the DBM Australian Financial Awards* announced in Sydney today.
During 2019, DBM reached out to over 80,000 Australian consumers and business owners while conducting our DBM Atlas survey, the largest financial services research program in the country, collecting feedback on the experiences of customers with their financial institutions.
Accepting the Award in Sydney, General Manager P&N Bank Anna Pearce said the award was a strong demonstration of the genuine relationships P&N Bank customers have with the Bank’s staff and our brand.
“To be recognised as the most recommended customer-owned bank in Australia is no small feat and is a great credit to our team and our loyal customers.
”Trust and integrity are clearly more important than ever in banking and I’m so proud that P&N’s consistent focus on delivering exceptional customer experience has been recognised in this way.”
*Award is based on information collected from the DBM Atlas Research Program – feedback from 80,000 business owners or retail customers January 2019-December 2019. Award results are based on experiences and perceptions of customers surveyed in this period. For DBM Atlas and DBM Australian Financial Awards information, visit dbmconsultants.com.au
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