BSB 806 015

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BSB 806 015

We're making the switch to eStatements

08 Dec2021

We’re pleased to advise that P&N Bank will soon be making the switch to eStatements.

Why we’re making the change

A sustainable alternative: each year, we use almost 1 million pieces of paper and 300,000 envelopes to produce printed statements.

Better for our members: that’s almost $400,000 a year we’d much rather put towards better products and services for our members.

Safe and secure: Access your statements securely through Internet Banking or the Mobile App 24/7, as soon as they’re available. Download and print them anytime. You can download and print or save your statements at any time, as well as access any previous statements.

What this means for you

You don’t need to do anything – your statements will be changed to eStatements from 14 January 2022, unless you tell us otherwise. You’ll receive an email notification when your statement is ready to view through Internet Banking or our Mobile App.

Members who are registered for internet banking, have an email address on file, and only have savings or transaction accounts with us will be switched in January.

If you have a credit product with us, like a home loan, personal loan or credit card, we’ll be in touch in the coming months.

Still want a paper copy?

If you’d prefer to continue receiving paper statements, you’ll need to let us know by completing the form below. It only takes 60 seconds, and ensures we’ve got a record so there’s no confusion about your preferred statement method.

If you’d prefer to speak to someone to change your preference, please call us on 13 25 77 or visit your nearest branch.

Elect to receive paper statements

 

Frequently asked questions

What if I want to continue receiving paper statements?

No problem. You can easily update your preferences by completing this form.

What if I change my mind after 14 January?

You can update your preference at any time. If you decide you want to switch to eStatements now, and change back later, or you still want paper statements for the moment but change your mind, you can easily update your preference by contacting us.

What do I need to do next?

If you’re happy to receive eStatements, make sure your email address is up to date in Internet Banking or the P&N Bank Mobile App. Otherwise, there’s nothing else you need to do. From your next statement date, we’ll email you to let you know when your statements are ready to access in Internet Banking or the app.

How do I access my eStatements?

You can access your statements in Internet Banking by going to Services > View eStatements in the top menu.

For the Mobile App, go to Accounts > View eStatements in the left menu.

If you need to update your email address, you can login to Internet Banking or the App to manage your details, or contact us.

Can I print and save my online statement?

You can easily save or print your eStatements. Simply login to your Internet Banking or mobile app to download the statement using the instructions above and you can save or print a copy. You can also access previous statements.

I want to receive paper statements, but I didn’t complete the form by 14 January, what do I do?

You’ll receive an eStatement for January, but you can switch back to paper statements after this. Contact us and we can help you.

How will I know when my statements are available?

You’ll receive an email notification when your eStatements are available.

Do I need to be registered for internet banking to receive eStatements?

Yes. We will only be converting members who are registered for Internet Banking.

I’m new to Internet Banking. Where can I get help?

We’re happy to help with any questions you may have. Call us on 13 25 77 or visit your nearest branch and our staff can assist.

Is Internet Banking safe?

The security of your money is extremely important to us. We monitor your accounts for suspicious activity and transactions 24/7. Find out more about our security measures.

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