Use this form if you have made an incorrect payment through internet banking or the mobile app using BPAY, PayID, or a BSB and account number.
Before you start
Before you contact us about a mistaken internet payment, make sure you have completed the following steps:
- If the recipient is known to you, contact them to transfer the funds back to you.
- For BPAY and PayTo payments, please contact the biller directly to discuss the best course of action. If this is unsuccessful, please contact us on 13 25 77, or visit your nearest branch.
- If the account details you provided are invalid, the funds may be returned to your account automatically by the other bank in 2-3 working days. Please note, some financial institutions have unique account numbers and do not check BSB/account number combinations
If you are still unable to recover your funds after taking these steps, you can complete a mistaken internet payment form.