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If you've misplaced your card, or left it somewhere by mistake, you can place a temporary lock on your card while you look for it. 

The temporary lock can be applied in internet banking or the mobile app, and will restrict all transactions on your card except for regular recurring withdrawals such as direct debits, and digital wallet transactions.

  • In internet banking go to Services > Manage Cards.
  • In the mobile app go to Manage Cards from the main menu. 

To put a temporary lock on your card choose your card and tap or click the lock icon. 

Alternatively you can contact us on 13 25 77, use webchat, or visit your nearest branch and we can put a lock on your card for you.