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You can use card controls in internet banking and the mobile app to block certain types of card transactions, and help keep your card safe.

  • In internet banking go to Services > Manage Cards.
  • In the mobile app go to Manage Cards then follow the on screen prompts.

You can block the following card transactions for both Australian and international transactions:

  • In-store purchases – where you physically use your card and enter your PIN.
  • ATM withdrawals – cash withdrawals made with your card and PIN at an ATM.
  • Tap and go – purchases made by tapping your card at a point of sale terminal. Also known as payWave or contactless payments.
  • Online purchases – purchases made online or over the phone using your card details.
  • Digital wallet – card purchases made using a digital wallet such as Apple Pay, Google Pay™ or Samsung Pay, at a point of sale terminal, app or website.

To block a transaction type, slide the control to the left (grey). To allow the transaction type, slide the control to the right (green).

If you don't have access to internet banking, call us on 13 25 77 or visit your nearest branch and we'll be happy to help.