If you are dissatisfied with the response you have received, you’re entitled to complain. We have an internal dispute resolutions team which can be contacted via the online feedback form. Or by contacting us via:
Email: member.advocate@pnbank.com.au
Phone: 13 25 77
Mail: Attn: Member Advocate, P&N Bank, PO Box 8609, PERTH BC WA 6849.
You also have the right to an external dispute resolution (EDR) scheme, such as the Australian Financial Complaints Authority (AFCA), if your correction processing requirements have not been met or if you’re not happy with the response to the correction request.
AFCA can be contacted as follows:
Website: www.afca.org.au
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001.
AFCA is an independent complaints scheme that is free to customers of financial institutions. Please note that it is important to attempt to resolve your dispute with P&N Bank prior to contacting or lodging a dispute or complaint with AFCA.