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Financial hardship arrangements entered into are required to be reported on. This information will be listed under financial hardship information in your Credit Report. The credit reporting system will now be much clearer and will accurately reflect your credit history.

Financial hardship arrangements help to prevent missed payments from being recorded on your credit report and negatively impacting your credit score during a financial hardship event. This is to protect you while we work together to get you back on your feet.

Financial hardship assistance must be applied for and is subject to assessment and approval.