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If funds are required from the deceased's account to pay for funeral expenses, please present a formal tax invoice from the funeral home to your local branch. Our staff arrange to make the payment to the funeral directors.

If there is not sufficient funds held to cover the full invoice amount, we will close the membership and account/s and pay the balance as part payment.

Expenses for things such as flowers, the wake, headstone and memorials cannot be paid or claimed from the Deceased's accounts.