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Please advise us as soon as possible so we can act to keep the account/s safe, prevent any unauthorised transactions and assist in managing the accounts of the deceased’s estate. 

You can notify us by calling our contact centre on 13 25 77, or you may prefer to visit your nearest branch and speak with us in person.

We’re only able to share information with a joint account holder, the estate executor, administrator or - if there’s no executor or administrator - the next of kin.

Once you have been identified as the authorised person to administer the deceased’s estate, we'll provide you with further information on what is required to settle the accounts.