Digital letters allow you to receive communications from P&N Bank via email, instead of traditional post. To keep your information safe and secure, the PDF will be password-protected. You’ll receive the password instructions in the email containing your digital letter.
Most service letters can be sent digitally. This includes notifications about missed payments, overdrawn accounts, changes to credit card or home loan accounts, and other service letters. In rare cases, we may need to send certain letters via post.
How to set up digital letters
If you don’t have eStatements set up yet, you’ll need to register through one of the following methods:
Internet banking:
- Go to Services > Manage eStatements.
- Select Register for eStatements.
- Review and accept the terms and conditions.
Mobile app:
- Go to the menu and select Accounts > Manage eStatements.
- Select Register for eStatements.
- Review and accept the terms and conditions.
Once set up, you’ll start receiving eStatements and digital letters via your nominated email address.
For joint accounts, only the primary account holder will receive digital letters. You can opt to switch back to paper-based letters at any time, but keep in mind that opting out of paper-based letters also means opting out of eStatements.
To learn more about the benefits of digital letters or for help setting them up, call our friendly team on 13 25 77 or visit your nearest branch.