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Secure Mail allows you to send requests and information to us in a safe way and is available in both internet banking and the mobile app. A team member will respond to your request within 24 hours Monday to Friday, or the next business day if you message us over the weekend. 

You can also return completed forms to us securely using Secure Mail. 

To send us a secure mail in internet banking go to Services > Secure mail, and if using the mobile app got to Setting > Contact us > Secure mail.

To send us a message: 

  • Click the Compose Button or icon.
  • Select your message 'Type'.
  • Write your message and upload any required attachments**.
  • Once you’ve completed the message click Send. 

**Files should be .jpg, .pdf or .txt. You can upload a maximum of five attachments, no greater than 10Mb each and 25Mb in total size.