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There are several reasons why you may not receive your Secure SMS code after one has been triggered. You may have a blocked number, have changed or ported your phone number, or there might be delays due to your telecommunications network.

If you're having issues receiving SMS codes from us, we suggest trying these troubleshooting tips:

  • Power down your phone completely.
  • Take the SIM card out (if possible)
  • Leave your phone turned off for 5-10 minutes
  • Power your phone back on.

If you're still experiencing issues after the above steps and you need further help, please contact us on 13 25 77.