Protecting yourself from financial abuse

If you're worried someone might be taking control of your finances or using your money without your consent, there are practical steps you can take to protect yourself. You don't have to face it alone – support is available, and we're here to help.

Keep your banking details private

These steps can help protect your personal information and prevent someone from accessing your accounts.

• Never share your PINs, passwords or online banking details – even with someone you trust.
• Update your passwords regularly and use strong, unique ones. Consider a passphrase for extra security.
• If you think someone knows your login details, change them straight away, or contact us for help.

Stay connected to your accounts

Keeping an eye on and regularly checking your accounts can help you spot anything unusual early.

• Review your bank statements and transaction history often.
• Adjust your payment limits for online banking and debit cards. This can help prevent large or unexpected transactions from being made without your knowledge.
• Set up alerts or notifications for account activity to help you spot unusual or unexpected transactions early.

• If you notice transactions you don't recognise, contact us as soon as possible.

Secure important documents

Keeping your personal documents safe can prevent someone from misusing your information.

• Store your ID, bank cards, passports, and financial records in a safe place.
• Consider keeping digital copies of important documents somewhere only you can access. This ensures you still have access if physical documents go missing.

Set up your banking safely

We can help you make adjustments to keep your accounts safe and secure.

• Ask us to add extra security measures or update communication preferences on your accounts. This can reduce the risk of someone intercepting messages or accessing information.
• We can help you open a new account in your name only, with secure contact details.
• If you share accounts with someone, we can guide you through safe ways to manage changes or transitions.