The financial hardship assistance we can offer will depend on your circumstances and the type of difficulty you're experiencing.
Depending on your situation, assistance may be offered in the following ways:
- Assistance to sell – Assistance may be provided to allow for an asset or property to be sold.
- Payment test – In some cases, you may be asked to make regular repayments at an agreed amount for a set period to demonstrate that repayments are manageable.
- Deferred repayments – You may be able to defer repayments for a set period of time.
- Temporarily reduced repayments – Your repayments may be temporarily reduced to make them more manageable, which could include an interest-only period.
- Interest-only repayments – For a limited time, you may be able to pay interest only on your loan, temporarily reducing your repayment amount.
- Capitalising arrears – Overdue repayments may be added to your overall loan balance, with repayments recalculated over the remaining loan term once the assistance period ends.
- Loan restructuring – In some cases, your loan may be restructered (following discussions with a lender) to better align your repayments with your circumstances.
- Fee waivers – Certain fees may be waived to help reduce financial pressure during a hardship period.
We assess each application on its merits and will work with you to find the most appropriate form of support for your situation.