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We’ll acknowledge your request for financial assistance within two business days of receiving your request.

We’ll then review your application and may be able to offer you assistance if you're suffering genuine financial hardship and can demonstrate that you're still able to meet your loan and credit contract obligations if provided with assistance.

We'll advise whether we are able to offer you financial hardship assistance, or any other appropriate arrangement within 21 days of receiving your application along with all supporting information.