While we’ll always try to support customers experiencing financial difficulty, we may not always be able to offer the assistance you’re after.
If you:
- are not satisfied with the response or support provided by P&N Bank, or
- would like to make a complaint about how your hardship request was handled
you can use our internal dispute resolution (IDR) process by contacting our Member Engagement Team:
Online: Feedback form
Email: member.advocate@pnbank.com.au
Phone: 13 25 77
Mail: Attn: Member Advocate, P&N Bank, PO Box 8609, PERTH BC WA 6849
If you're still not satisfied after raising your concerns with us, you can contact the Australian Financial Complaints Authority (AFCA). AFCA provides free and independent dispute resolution services for customers and small businesses with less than 100 employees, including complaints about financial hardship assistance.
AFCA's contact details can be found on their website.
Please note: You should first try to resolve your dispute with P&N Bank before contacting or lodging a dispute or complaint with AFCA.