We’ll acknowledge your request for financial hardship assistance within two business days. When reviewing your application, we may contact you if we need additional information to support your request.
We'll let you know the outcome of your application, including whether we can offer financial hardship assistance or other support, within 21 days.
If you'd like an update on your application or have any questions, please call us on 1300 591 276. Our team is available Monday to Friday, 8:30am to 5pm AWST.