If you apply for financial hardship assistance, we’ll ask for some information to help us understand your situation. This may include:
- Your last two pay slips, or a letter from your employer verifying your employment and income. If you're self-employed, you'll need your last two tax returns.
- Recent bank statements or transaction history for any accounts not held with us.
- Confirmation from Centrelink of any current benefits you receive.
- Any other documents that show your income.
Depending on your circumstances, we may also ask for additional information, such as:
- A medical certificate or relevant medical documents
- A notice of employment termination
- Relevant legal documents
- Any other information that may help support your application
If you're unsure what to provide or would like to talk through your situation, please call us on 1300 591 276. Our team is available Monday to Friday, between 8:30am and 5.00pm AWST.