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The financial hardship assistance we can provide you will depend on your circumstances, and what type of difficulty you're experiencing. 

Assistance may be offered in the follow ways:

  • defer payments,
  • reduced repayments - which may included an interest-only period,
  • interest-only repayments,
  • capitalising arrears  - repayments recalculated over the remaining loan term, after the period of assistance has ended,
  • loan restructure - via discussions with a lender,
  • fee waivers.

We’ll assess each application on its merits and offer the type of help that is most appropriate to your situation.