If you need to update or cancel a regular direct debit from your account you should contact the service provider directly. If debiting from a bank account (and not a credit card) you can contact us on 13 25 77 and we can assist.
If the debit is being processed on your Visa Credit card, please contact the service provider directly.
If the debit is being processed from a debit account, please complete the Direct Debit Alteration/Cancellation form and return it to us.
Forms can be returned via:
- Secure Mail via internet banking, Services > Secure Mail
- Post to PO Box 8609, Perth BC WA 6849
- In person at one of our branches
- Download Direct Debit Alteration/Cancellation form - PDF (30 kB)