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If you have set up a PayTo agreement with a service provider you'll be notified by email when you need to approve, or action a request, in internet banking or the mobile app.

It’s best if you action the PayTo agreement request within the timeframe given by the service provider. If you don’t respond to the notification within the timeframe, the PayTo agreement may be withdrawn or expire. This could result in the cancellation of your services you’ve signed up for.