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When you’re planning on travelling outside of Australia, it’s important to let us know before you leave. We have systems in place to help us identify fraudulent activity, and potentially suspicious transactions such as overseas payments are monitored and investigated.
We’ll update our records with your destination so that you can continue accessing your money with ease and peace of mind, no matter where in the world you are.
The information we need to know includes which countries you’ll be visiting, when you expect to be back in Australia and how we can reach you if we suspect fraudulent activity has taken place on your account.
To let us know about your travel plans, you can use Secure Mail in internet banking or in the mobile app go to Overseas Travel > Your Travel Plans.
You can also call 13 25 77 or visit your nearest branch and one of our friendly team will be happy to assist.