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BSB 806 015

Contact us

We’re here to help and have a range of ways for you to get in touch.

Online

Web messaging

Select the webchat or messaging icon below or at the bottom of any page to contact us, and we'll get back to you during business hours.

 

You can message us outside of business hours too. One of our consultants will reply as soon as possible within business hours, and the response will be there next time you visit our website or log in to Internet Banking.

Secure mail

To message us using our digital banking channels, simply log into Internet Banking and go to Services > Secure Mail, or access the main menu once logged into the Mobile App and go to Contact us > Secure mail. One of our staff will reply to your message during business hours, and you'll be able to see their response the next time you log in.

Online enquiry

Make a general enquiry

Email

[email protected]

Compliments and complaints

Let us know what you think

Social media

Facebook logoInstagram logoLinkedIn logo


Over the phone

Monday - Friday, 8:00am - 6:00pm | Saturday, 9:00am - 5:00pm (AWST)

General enquiries

13 25 77

+61 8 9219 7609 (from overseas)

Lost or stolen cards

Business hours

13 25 77

+61 8 9219 7609 (from overseas)

Outside of business hours

1800 648 027

+61 2 8299 9101 (from overseas)

Lost or stolen cards can also be reported and replaced in the P&N Bank Mobile App by selecting 'Manage cards' from the main menu.

Card fraud

Business hours

13 25 77

+61 2 8299 9534 (from overseas)

Outside of business hours

1300 705 750

+61 2 8299 9534 (from overseas)

National Relay Service

If you are deaf, or have a hearing or speech impairment, the National Relay Service can help you speak with us over the phone. Just call and ask for P&N Bank or 13 25 77.

Experiencing financial difficulty?

If you're struggling financially, or you're worried about your current financial position and your ability to meet your financial obligations with P&N Bank, you should contact our Credit Management team on 1300 228 228.

More about financial support


Find a branch

Sometimes seeing a friendly face and doing your banking in person can be nice.

Visit any of our branches to chat to one of our staff and find out more about banking with a customer-owned bank based right here in WA.

Find your closest branch

Northern suburbs

Ocean KeysWhitfordsJoondalupInnalooWarwick

Central and Eastern suburbs

PerthBelmontMorleyMidland

Southern suburbs

MaddingtonSuccessRockinghamMandurahBunburyBull Creek

For the safety and privacy of our staff, members and visitors – no cameras or recording is allowed in P&N Bank branches.

Write to us

PO Box 8609
PERTH BC, WA 6849

Get in touch with us online

Web messaging

Select the webchat or messaging icon below or at the bottom of any page to contact us, and we'll get back to you during business hours.

 

You can message us outside of business hours too. One of our consultants will reply as soon as possible within business hours, and the response will be there next time you visit our website or log in to Internet Banking.

Online enquiry

Make a general enquiry

Email

[email protected]

Compliments and complaints

Let us know what you think

Social media

Facebook logoInstagram logoLinkedIn logo

Over the phone

Monday - Friday, 8:00am - 6:00pm | Saturday, 9:00am - 5:00pm (AWST)

General enquiries

13 25 77

+61 8 9219 7609 (from overseas)

Lost or stolen cards

Business hours

13 25 77

+61 8 9219 7609 (from overseas)

Outside of business hours

1800 648 027

+61 2 8299 9101 (from overseas)

Lost or stolen cards can also be reported and replaced in the P&N Bank Mobile App by selecting 'Manage cards' from the main menu.

Card fraud

Business hours

13 25 77

+61 2 8299 9534 (from overseas)

Outside of business hours

1300 705 750

+61 2 8299 9534 (from overseas)

National Relay Service

If you are deaf, or have a hearing or speech impairment, the National Relay Service can help you speak with us over the phone. Just call and ask for P&N Bank or 13 25 77.

Experiencing financial difficulty?

If you're struggling financially, or you're worried about your current financial position and your ability to meet your financial obligations with P&N Bank, you should contact our Credit Management team on 1300 228 228.

More about financial support

Find a branch

Sometimes seeing a friendly face and doing your banking in person can be nice.

Visit any of our branches to chat to one of our staff and find out more about banking with WA's largest member owned bank.

Find your closest branch

Northern suburbs

Ocean KeysWhitfordsJoondalupInnalooWarwick

Central and Eastern suburbs

PerthBelmontMorleyMidland

Southern suburbs

MaddingtonSuccessRockinghamMandurahBunburyBull Creek

For the safety and privacy of our staff, members and visitors – no cameras or recording is allowed in P&N Bank branches.

Write to us

PO Box 8609
PERTH BC, WA 6849

Meet our team of mobile lenders

We understand that your time is precious, and that's why our Mobile Home Loan Specialists can come to you at anytime.

They'll meet you at a time that suits you, anywhere in the Perth metropolitan or South West areas.

Whether you're buying your first home, looking to build your investment portfolio, or simply refinancing, they'll help from application to settlement. 

Book an appointment Meet the team

P&N Bank company car

Important information


Target Market Determinations (TMD)

A TMD is a document which describes who a product is likely appropriate for, and how the product may be distributed. A copy of any of our TMDs is available on request. To obtain a TMD for a product you can message or email us, call 13 25 77, or visit your local branch.

You may also be interested in:

Mistaken internet payment

If you have made an incorrect funds transfer via online banking, please complete this form to help us investigate the payment.

Financial Hardship

If you are struggling financially or experiencing difficulties meeting your financial obligations, contact us about our Financial Hardship Assistance options.

Complaints & Compliments

At P&N Bank we put our members at the centre of everything we do and are constantly looking at ways to improve our service.

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