BSB 806 015

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BSB 806 015

Contact us

At P&N Bank our members always come first, so we make it easy for you to contact us in a number of different ways.

Use our FAQs to find answers to your questions, or download a commonly requested form.


Chat with a consultant (Mon to Fri 8am - 6pm WST) or send us a message.

Select the chat icon below or along the bottom of any page to get help with your account, application forms, our website and more from our online consultants.

You can message us outside of business hours too. One of our consultants will reply as soon as possible within business hours, and the response will be there next time you visit our website or log in to Internet Banking.


Online enquiry or email

To contact us online, please complete our online enquiry form or send us an email at [email protected] and one of our team members will reply within one business day. If you are an existing member please contact us via the Secure Mail option in Internet Banking. 

Make an enquiry


Find us on Facebook to get in touch or keep up to date with our news and community events.


Follow us on Twitter to get your questions answered and find out the latest P&N news.

Over the phone

Within Australia - Business Hours (Mon-Fri 8am-6pm, Sat 9am-5pm WST)
New accounts
Lost or stolen cards
Card fraud
13 25 77

Within Australia - Mon-Fri 8:30am-5pm  
Credit Management Financial Hardship Support
Outside Australia - Business Hours (Mon-Fri 8am-6pm, Sat 9am-5pm WST)
Lost or stolen cards
+61 8 9219 7609
Card fraud  +61 2 8299 9534
Within Australia - Outside Business Hours
Lost or stolen cards 1800 648 027
Card fraud 1300 705 750
Outside Australia - Outside Business Hours
Lost or stolen cards +61 2 8299 9101
Card fraud +61 2 8299 9534
Within Australia - 24 Hours
Phonelink telephone banking 13 25 77
Outside Australia - 24 Hours
Phonelink telephone banking + 61 8 9219 7609

Visit a branch

Find your nearest P&N branch where you can speak to a lending consultant and find out more about banking with WA's largest member owned bank.

For the safety and privacy of our staff, members and visitors – no cameras or recording is allowed in P&N Bank branches.

Find your nearest branch

Northern suburbs

Ocean Keys Whitfords Joondalup Innaloo Warwick

Central and East

Perth Belmont Morley Midland

Southern suburbs

Maddington Success Rockingham Mandurah Bunbury Bull Creek

Write to us


PO Box 8609

Head Office

Level 6
556 Wellington Street

P&N Bank Mazda3Get in touch with one of our mobile lenders

Your time is precious to you, that’s why our Mobile Home Loan Specialists can come to you anytime.

Whether you’re at work or home, mid-week or on the weekend, day or night.

They can present you the best options for your home lending.

Whether it’s for a first home purchase, an investment loan opportunity, or simply refinancing, they can help arrange a solution that suits you.

Target Market Determinations (TMD)

A TMD is a document which describes who a product is likely appropriate for, and how the product may be distributed. A copy of any of our TMDs is available on request. To obtain a TMD for a product you can message or email us, call 13 25 77, or visit your local branch.

You may also be interested in...

Mistaken internet payment

If you have made an incorrect funds transfer via online banking, please complete this form to help us investigate the payment.

Financial Hardship

If you are struggling financially or experiencing difficulties meeting your financial obligations, contact us about our Financial Hardship Assistance options.

Complaints & Compliments

At P&N Bank we put our members at the centre of everything we do and are constantly looking at ways to improve our service.

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