BSB 806 015

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BSB 806 015

Cancel and close credit card account

Cancel and close credit card account request form

Please complete the below form to request a cancellation of your Visa Credit card.

You can also request for your card to be cancelled using Internet Banking or the Mobile App. To do this, go to Manage cards, select your credit card, and choose the option to cancel your card. Alternatively, visit your local branch or call us on 13 25 77 and we can assist.

Member Details


* Required information

Cancel credit card and close credit card account

We will be unable to process your request:

  • If there is an amount outstanding on your credit card account or there are transactions pending. You will need to pay these amounts.

Please note:

  • Both your credit card facility (account) and card will be closed by submitting this request
  • You should ensure that any regular payments/Direct Debits are cancelled prior to submitting a request to close your credit card account.
  • You may be liable for transactions you have authorised that may be presented after closure of your account within Visa usage industry time-frames.

Call us on 13 25 77 if you have any questions, or if you would like to discuss your options.

Confirm credit card cancellation and close request

  • You entered  as your member number
  • You entered  as your name
  • You entered  as your last 4 credit card digits

By selecting Submit to confirm you are the primary card holder and are asking us to cancel your credit card and close your credit card account.

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