Police & Nurses Limited (PNL), operating as P&N Group representing P&N Bank in WA and BCU Bank in NSW and Queensland, has announced the appointment of Steve Chugg as Chief Customer Officer (CCO), effective 14 May 2026.
The role holds end-to-end executive accountability for retail and business banking customer outcomes and growth across the Group.
P&N Group CEO Andrew Hadley said Steve brings deep cross-sector experience and a strong track record of strengthening customer relationships and loyalty in a rapidly evolving market.
"Steve is a highly accomplished executive with extensive experience spanning listed and customer-owned banking, fintech and healthcare, and a proven ability to lead large-scale, customer-focused programs in complex, highly regulated environments," Mr Hadley said.
"He has consistently built high-performing teams that deliver strong community impact, financial outcomes, and speed of execution. Steve’s ability to navigate competing stakeholder priorities while maintaining trusted relationships will be a valuable addition to our Executive."
Steve joins P&N Group from Australian Retirement Trust, where he was most recently General Manager Commercial Performance and Governance. He previously held several senior executive roles at Great Southern Bank, including Group Executive Business and Embedded Finance and Chief Operating Officer, as well as earlier leadership roles at ANZ.
Steve said he was attracted to P&N Group's purpose, culture and momentum.
"I'm excited to join P&N Group and contribute to strengthening leadership capability across the organisation, as we focus on delivering exceptional value and outcomes for our customers and communities," he said.