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Police & Nurses Limited (PNL), operating as the P&N Group representing P&N Bank in WA and bcu in NSW/Qld, has announced the appointment of Therese Turner to the role of Chief Customer Officer (CCO) effective 16 January 2023.

P&N Group CEO, Andrew Hadley said the newly created CCO role was another milestone in realising the Group’s five-year transformation strategy.

“Following an extensive nation-wide search, I’m pleased to welcome Therese as part of our Executive leadership team.

“Responsible for P&N Bank, bcu and Broker Divisions, Therese will oversee the delivery of our Group’s retail customer value propositions and drive brand, customer, and revenue growth while seeking to identify areas of improvement to enrich and deepen our customer experiences.

“As a customer-owned bank, it’s vital that we continue to anticipate and adapt to the changing needs and expectations of our customers, as well as the evolving behaviours of banking consumers,” Hadley said.

“While we continue to build a more customer-centric bank of the future through our major strategic transformation program, listening to and understanding the voice of current and future customers has never been more important."

Hadley said P&N Group are thrilled to have secured Therese’s strategic capability and experience.

“Therese is highly credentialed and respected in the customer-owned banking industry and has a proven track record of success in delivering value to customers.

“I am confident that she is well-placed to sharpen and align the focus across our P&N Bank and bcu brands as part of our multi-brand model.”

Turner said that she is excited to have joined the P&N Group and looks forward to helping to deliver on P&N Group’s purpose of making a positive difference for customers and their communities.

“I’m very excited to be joining such a progressive customer-owned bank. In particular, what attracted me to the role was their compelling value proposition for customers, the unique multi-brand business model, and how they are leading the way on innovation,” Turner said.