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The award recognises P&N’s commitment to customer experience, transformation and collaboration to improve members’ digital personal loan and credit card lending application experience and onboarding.

Since its launch in June 2020, P&N Bank has transformed it’s offering to include an end-to-end, digital lending proposition for personal loans and credit cards, providing customers the opportunity to apply online anytime, on any device and access our new 24/7 chatbot – all designed to make customers’ lives easier.

General Manager P&N Bank, Anna Pearce, said that as a customer-owned bank, knowing and understanding our members is fundamental to who we are.

“With this new offering, customers have applied for their personal loan and had the money in their hand on the same day. We even had one customer who was able to pick up her new car on the same day that she applied for her personal loan.“With customer experience at the heart of everything we do, we’re committed to providing a low-touch straight through application and approval process for personal loans, car loans and credit cards,” Ms Pearce said.

“By listening to our customers and taking an innovative approach, we have been able to embrace new technologies and deliver new ways of working that make a huge difference to our customers.”