Thanks to our customers, we’re proud to announce that P&N Bank has been named Bank of the Year in the 2025 Roy Morgan Customer Satisfaction Awards – marking our third consecutive win.
This extraordinary result follows our wins in 2023 and 2024, and places P&N Bank in a rare group of Australian banks to achieve such consistent, industry leading customer satisfaction.
This award is based on Roy Morgan’s independent, national survey of Australian banking customers, including the big four. Once again, P&N Bank delivered strong customer satisfaction results, achieving the most monthly wins across the year in the Bank of the Year award category – a powerful endorsement of the trust you place in us.
Roy Morgan tracks customer satisfaction, trust, engagement, loyalty, advocacy and Net Promoter Scores across a wide range of industries and brands. Underpinned by data from real people sharing their real experiences, over 65,000 Australians were surveyed to find out the companies they dealt with across more than 30 industries and rate how satisfied they were with them.
P&N Bank Chief Executive Officer, Andrew Hadley, said the third consecutive win reflects the strength of the relationships built between our customers and our people.
“Our customers have strong, genuine relationships with our people and feel a deep connection to P&N Bank and what we stand for. Being named Bank of the Year for the third year running is a reflection of that trust,” Mr Hadley said.
“We remain focussed on delivering an exceptional customer experience by continually improving our services and products, and by listening closely to customer feedback to shape how we do things.
“Whether our customers choose to visit our branches, call our Perth-based contact centre, or engage with us through digital banking, our focus is always on providing seamless, transparent and personalised service.
“This recognition is a true testament to the dedication of our people, who consistently put customers at the centre of everything we do.
“We sincerely thank our customers for their continued support. Achieving Bank of the Year three years in a row is a remarkable milestone – and one we’re proud to share with you.”
Monthly Customer Satisfaction winners are recorded in each category throughout the year, with the annual award going to the company with the most monthly wins.
For more information on Roy Morgan’s Customer Satisfaction Awards, visit the Roy Morgan website.
Important information
Police & Nurses Limited (P&N Bank). ABN 69 087 651 876. AFSL/Australian Credit Licence 240701. Award is based on Roy Morgan customer satisfaction research. Visit our awards page for more details.