We’ve recently seen an increase in bank impersonation scams targeting P&N Bank customers.
These scams often involve a phone call from someone claiming to be from P&N Bank or our fraud department. The caller may sound convincing and create a sense of urgency, asking you to confirm details or take action (such as making a transfer) to help protect your money.
If you think you’ve been targeted or may have fallen victim to a scam, please contact us immediately. We’ll act quickly to try to recover your funds, but it’s important to reach out as soon as possible.
How bank impersonation scams work
Scammers may:
- Claim there’s been suspicious activity on your account
- Say there’s been an error that needs to be fixed urgently
- Ask you to confirm personal or banking details
- Ask you to transfer money to secure your account
- Ask you to provide SMS codes required to reset your internet banking password, authorise payments, or register your mobile banking app to a new device
What P&N Bank will never do
To help protect your accounts, please remember that we’ll never do any of the following:
- Ask you for your internet banking password or an SMS security code to reset your internet banking, re-register your mobile banking app, or authorise a payment
- Ask you to transfer money to correct an error or prevent fraud
- Ask you to download or install software so we can access your device
- Ask you to login to internet banking while using screen-sharing or a remote access tool
When P&N Bank may contact you
We may occasionally contact you if your loan or credit card is behind on payments, if unusual activity has been detected as a part of our fraud monitoring process, or if you’ve requested something that requires a follow up.
If we do contact you, we may need to ask some questions to ensure we’re speaking with the right person – however we will never ask for your internet banking password or to transfer money to another bank.
What to do if you receive an unexpected call
If you’re concerned about a phone call you’ve received from someone claiming to be from P&N Bank, please hang up immediately and call our contact centre on 13 25 77.
Calling us yourself ensures you’re definitely speaking with someone from P&N Bank – not a scammer.
To learn more about common scams and how to stay safe online, visit the ScamWatch website.
