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BSB 806 015

mymo frequently asked questions

Frequently asked questions

  • What is mymo by P&N Bank?

    mymo by P&N offers P&N Bank customers a new banking app that allows you to view your bank accounts from all your financial institutions in one place. mymo will give you insights into your spending, send you bill notifications and allow you to create budgets and track your everyday spending to make it easier to get ahead.

  • Where can I download the mymo app?

    You can find the mymo app in the Google Play Store or Apple Store by searching for P&N Bank or mymo by P&N Bank. Only ever download apps from the official Google Play Store or Apple Store.

    For more detail on downloading and registering the app, we've put together the below guide to run you through it:

  • Who can use mymo?

    P&N Bank customers who are at least 18 years of age and have registered for P&N Bank Internet Banking.

  • What is the difference between the mymo and mobile banking app?

    The mymo app is an opt in companion app that will work alongside the current mobile banking app, providing you with financial empowerment benefits, features and functionality. It’s important to note that mymo pulls banking data in from many financial institutions and displays the data only – it has no transactional capability. You will still need to complete all your banking including transfers from within the mobile banking app.

  • Why do I need to provide my Internet Banking details when registering for the mymo app?

    Once verified this allows us to authenticate you and safely and securely integrate your P&N accounts and transaction history directly into your mymo experience. You will only be asked to provide this once on initial registration.

  • Is linking my bank accounts from other financial institutions safe?

    Yes, it is safe to link your other bank accounts from within mymo. Your bank account data is securely stored and managed in line with rules and safeguards of the Consumer Data Right (CDR) legislation. Just the same as your other banking apps.

    P&N are an Accredited Data Recipient (ADR) governed by the Australian Competition and Consumer Commission (ACCC). P&N are required to adequately protect your CDR data from misuse, interference, loss, and unauthorised access, modification, or disclosure. You can read more about our obligations in our Consumer Data Right Policy.

  • What features should I expect with mymo?

    You’ll be able to link transaction and savings accounts, credit cards, home and personal loans and superannuation from every Australian Financial Institution into mymo. Mymo transforms your transactional data into valuable financial insights that can detect future bills, automatic transaction categorisation and more. Mymo will also let you know in advance if there isn’t enough money in your account to cover your up-and-coming bills.

  • Will joint accounts show in the mymo app?

    Joint accounts for P&N Bank will show in the mymo app, however only some financial institutions have enabled Joint Account sharing via Open Banking. It is best to check the specific banks website for information on what is available.

  • How do I link other financial institutions accounts to mymo?
    1. Select All accounts from the mymo dashboard and click on the plus (+) symbol in the top right-hand corner of the app.
    2. Search for your financial institution and follow the prompts to log in and view your information.
    3. The Consumer Data Right (CDR) will prompt you to select a consent time period (3 months, 6 months & 12 months), data we need including account balance and transaction details and confirming your final consent with key dates and supporting parties involved.
  • How do I create a budget in mymo?

    In mymo by P&N Bank you can create a budget to stay on track with your spending for over 70 categories. Budgets can be aligned to your pay cycle or budget date.

    1. To add a budget select the My Budgets widget from the mymo dashboard.
    2. Click Add a Budget.
    3. You can choose to align your budget to your pay cycle or budget to a different date. To align your budget, select Yes align to pay cycle or No budget to a different date.
    4. Kick off your budget by selecting the category to budget to. The mymo by P&N app will show the total spend on a number of categories. Select each category to set a budget value. The budget is set to each pay cycle or budget date.
    5. You can have multiple budgets for different categories. Just follow the instructions above to set up more budgets.

    Please note: You can only have one budget date across multiple categories.

  • How do I edit a budget?

    To edit a budget, select the budget and tap edit on the right-hand corner. Don’t forget to save the new value.

  • How do I remove a budget?

    To remove a budget, tap the edit button and select the rubbish bin to remove.

  • How do I customise my mymo dashboard?

    mymo allows you to customise your dashboard based on what you feel you will use the most.

    1. To customise your dashboard, scroll to the bottom of the mymo dashboard and click on Customise Dashboard.
    2. Click and drag the widgets around to change the order.
    3. Tap the minus (-) to remove the widget or the plus (+) to add the widget back.
  • How do I delete my mymo account?

    To delete your mymo account follow the steps below.

    1. The app Settings function can be accessed via the Dashboard. Tap on the cog icon at top right of the screen. When you open the app Settings screen, delete mymo account will be listed under Account Ownership.
    2. You will need to tap on Delete mymo Account. This will take you to the Delete Account screen where you can delete your mymo account.
    3. Once you read ‘What happens once you delete your user account’ and tap ‘Delete my account’, the system will immediately delete your account along with the data, you will be immediately taken out of the app.

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