If you've misplaced your card or left it somewhere by mistake you can place a temporary lock on your card while you look for it.
The temporary lock can be applied in internet banking or the mobile app and will restrict all transactions on your card. This does not include regular recurring withdrawals such as direct debits or digital wallet transactions made using your mobile phone.
To put a temporary lock on your card, go to Manage Cards > Card controls.
Permanently lost your card?
You can report your card as lost or stolen and reorder a new card using our digital channels, or by calling us on 13 25 77 during business hours. To report a card as lost or stolen outside of business hours, please call 1800 648 027.
To report your card lost or stolen using internet banking or the mobile app, log in and go to Manage Cards. Select the card you need to report as lost or stolen and then follow the prompts to cancel your card and order a new one.
Alternatively, you can visit your nearest branch and we'll be happy to help.