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We know that money matters aren't always simple, but we have a dedicated team and a range of helpful tools to help support and guide you. Whether you're experiencing financial challenges, having trouble with your repayments, or looking to learn more about managing your finances, you can count on us to have your back.

Financial hardship

If you're struggling financially and worried about meeting your loan or credit card repayments, we may be able to help.

Emergency financial assistance

If you're experiencing a financial crisis due to personal circumstances or unexpected events, support may be available.

Financial coaching service

We’ve teamed up with Vinnies WA to offer customers in financial stress access to free and confidential financial coaching.

Other helpful resources 

Whether you need extra support, financial guidance, or help understanding your options, these services and resources may also help. 

  • National Debt Helpline — 1800 007 007
    A free, independent service offering confidential financial counselling to help you manage debt, understand your options, and plan your next steps. Available by phone or webchat.
  • The Small Business Debt Helpline — 1800 413 828
    A not-for-profit organisation that provides free, independent, and confidential advice for small business owners facing financial difficulty.
  • MoneySmart
    A government-run website providing clear information and guidance to help you manage money, reduce debt, and make confident financial decisions.
  • CreditSmart
    Information about Comprehensive Credit Reporting and how financial hardship support may be reflected in your credit report.

We're here to help

Get in touch

Call us on 13 25 77, pop into your nearest branch, or chat to us online.

Find your local branch

We’ve got branches all over the Perth region, and as far south as Bunbury.

Get answers online

Got a question? Our help centre is the ideal place to start.

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