Customer Care Grants are designed to provide practical support to customers experiencing significant financial stress as a result of challenging personal circumstances or unexpected life events.
In some cases this can have a substantial impact on a person’s wellbeing and ability to meet essential day-to-day living expenses. The program aims to offer timely assistance during periods of genuine need, helping customers navigate difficult circumstances and regain stability.
Customer Care Grants may be able to help customers facing challenges such as:
What you need to know
Customer Care Grants are available to eligible P&N Bank customers who may need extra support when things get difficult.
Customers can apply themselves or nominate another eligible P&N Bank customer.
To be eligible, the receiving person must:
- be a current customer of P&N Bank
- have been a customer for at least six months
Applications are reviewed based on each person’s individual circumstances, and assessment timeframes may vary depending on the application. We'll let you know whether your application is successful.
Before applying, please read the terms and conditions.
Financial hardship support
If you have a home loan, personal loan, or credit card with P&N Bank and you’re worried about keeping up with your repayments, please contact us as soon as possible.
Our team will work with you to understand your situation and discuss the support options that may be available.
You may also be interested in:
Life events and support
Free financial coaching service
We've teamed up with Vinnies WA to offer customers experiencing financial stress or difficulty access to free and confidential financial coaching.
