If you've officially changed your name, you'll need to visit your nearest branch so we can update your account details.
To update your name, you'll need to provide:
- A completed Change Account Name/Title of Account Authority form, and
- Your official name change documentation, such as:
- An updated driver's licence or passport
- A change of name certificate
- A marriage certificate (non-decorative versions only)
- A birth certificate if reverting to your birth name (non-decorative versions only)
Note: You can print and fill out the Change Account Name/Title of Account Authority form beforehand, or complete it in person when you visit a branch.
If you can't get to a branch
If you can't make it to a branch during business hours, you can complete a certification form instead, have your documents certified by an acceptable referee, and return both the form and certified copies to us.
Need more information?
Please call us on 13 25 77, message us via secure mail in the mobile app or internet banking, or visit your nearest branch.